Complaints Handling Procedure

Last Updated: [January 2019]

Here at AIESEC UK, we pride ourselves in placing the utmost importance on ensuring that you are supported during any of the projects that we offer.

At AIESEC UK we are constantly looking for ways to improve our processes and quality assurance, so if you wish to raise any concerns that you have regarding your project with AIESEC UK Ltd. Please follow the steps below to ensure that one of our team can be directed to help you.

If your matter relates to the project that you took part in, then please contact us at customersupport@aiesec.co.uk where one of our dedicated team will be glad to help you.

In order for us to process your request efficiently, we kindly request that you provide the following information in your correspondence:

Name
Your Local AIESEC Committee
Country Travelled to
Exchange Participant ID (This you can obtain from your Local Manager)
A detailed explanation of the matter you would like us to look into along with any evidence that you have which to support your case (i.e. screen shots of conversations, pictures, etc.)

Following the receipt of your email a representative will be in contact with you to outline the next steps in the process. We thank you for your patience while we look into resolving your case.

Alternatively, if your problem does not fall into any of these categories but matches one of the four criteria listed below, then you will be eligible for a partial refund of £200. Please note, that to be eligible you will need to provide supporting evidence to satisfy one of the four criteria listed below.

  • (a) the Hosting Organization with which the Participant is matched withdraws from the Internship and no alternative, reasonably suitable Internship for the Participant (at the discretion of the UK AIESEC National Committee) can be found within a reasonable amount of time following such withdrawal by the Hosting Organization;

  • (b) the Participant becomes ill and, due to such illness, completing the Internship could be dangerous for their health, provided the Participant provides reasonably satisfactory evidence of such to the UK AIESEC National Committee;

  • (c) the Participant has a death or other emergency in respect of their close family (meaning the parents, grandparents, children and siblings of the Participant) which means that they cannot complete the Internship; or

  • (d) the foreign and commonwealth office website (www.fco.gov.uk) states that they advise against all travel, or advise essential travel only, to the specific country or area that the Internship is based in.

Your experience always matters to us and at AIESEC UK we’re constantly trying to improve how we provide our services. If you’d like to share with us any feedback, then we would love to hear from you. You can provide feedback or any general comments using the link below:

http://bit.ly/AIESEC_UK_Feedback